Refund policy

At Novaroa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions below.
Return period:
You can request a return within 14 days after receiving your order.
Return conditions:
The item must be unused and in its original condition.
The item must include original packaging when applicable.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds:
Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, your refund will be processed to your original payment method.
Damaged or incorrect items:
If you receive a damaged or incorrect item, please contact us within 7 days with photos of the product, and we will help resolve the issue.
For any questions, contact us at: mohmadhmdan906@gmail.com