Terms of service

**1. About us**

novaroa.store is operated by Ahmad Ibrahem Hamdan, trading as Novaroa of P.O. Box 821147, Dubai, United Arab Emirates. You can reach us at support@novaroa.store. By placing an order you agree to these terms.

**2. Orders**

Adding an item to your basket and paying is an offer to buy. A contract is formed when we send you a dispatch confirmation email, not when you pay. If we cannot fulfil your order — because of a pricing error, a stock problem, or a delivery address we cannot ship to — we will tell you and refund you in full.

**3. Prices**

Prices are in pounds sterling and are the total you pay. Delivery is free and there are no additional charges at checkout or on delivery. If a price is obviously wrong, we are not obliged to sell at that price; we will contact you before doing anything.

**4. Bundle discounts**

Multi-buy discounts are applied automatically at checkout and cannot be combined with other promotional codes unless we say otherwise. If you return part of a bundle, we will refund the amount you actually paid for that item at the bundle rate.

**5. Your legal rights**

Everything we sell comes with the protections of the Consumer Rights Act 2015: goods must be of satisfactory quality, as described, and fit for purpose. Nothing in these terms removes or limits those rights, or your right to cancel under the Consumer Contracts Regulations 2013. Our Refund and Returns Policy forms part of these terms.

**6. Using the product safely**

The steamer produces hot steam. Follow the instructions supplied with it, keep it away from children, do not direct steam at people or animals, and do not use it on garments while they are being worn. Do not immerse the unit in water.

**7. Our liability**

We are responsible for foreseeable loss or damage caused by our breaking these terms or failing to use reasonable care. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. We are not liable for business losses, as our products are sold for domestic and private use.

**8. Site content**

The text, images and design on novaroa.store belong to us and may not be copied or reproduced without permission.

**9. Complaints**

Email support@novaroa.store and we will acknowledge you within two business days and aim to resolve the matter within 14 days.

**10. Governing law**

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country's courts.

Last updated: 14 August 2026