Shipping policy

## 2. Shipping Policy

**Where we ship**

We currently ship to addresses in the United Kingdom only.

**Cost**

Delivery is free on every order. There is no minimum spend and no surcharge for any UK postcode, including the Highlands, Islands, Northern Ireland, the Isle of Man and the Channel Islands.

**Dispatch and delivery times**

Orders are processed within 1–2 business days. Delivery then takes 6–12 business days, so most orders arrive within about two to three weeks of being placed. Business days are Monday to Friday, excluding UK public holidays.

Orders are shipped directly from our fulfilment partner in China. The price you pay at checkout is the total price. We settle any import charges ourselves, so you will never be asked to pay anything to the courier on delivery.

If we cannot deliver within 30 days of your order, you may cancel and receive a full refund.

**Tracking**

You will receive a tracking link by email once your parcel is dispatched. Tracking can take a few days to start updating after dispatch; this is normal and does not mean the parcel is lost.

**Wrong or incomplete addresses**

Please check your address at checkout. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will contact you to arrange redelivery. We may ask you to cover the cost of a second dispatch.

**Lost or delayed parcels**

If your order has not arrived 20 business days after dispatch, email support@novaroa.store with your order number. We will either resend it or refund you in full — your choice.

**Damaged in transit**

Email us a photo within 7 days of delivery and we will send a replacement at no cost.